Frequently Asked Questions
Q. I have a cat and a bird that would like to go online. Can you do this same service for them?
A. Absolutely. Birds and cats both have a lot to say! And you will still receive the portraits and gift cards as part of the gift package.
Q. Do you have any restrictions for your websites?
A. Yes. We will not let our pets use bad language, be mean-spirited, or inappropriate or obscene on their websites. Dogs will say just about anything, but in a classy, canine way.
Q. After we order, how long until we see the site online.
A. It depends on our order load, but it usually takes anywhere from 3-4 weeks from the time we receive your pictures and completed questionnaire. If you have a time restraint, such as a Birthday order, we will definitely try to work with you. But we do recommend ordering early if you are working under a deadline yourself.
Q. Is Paypal the only way to pay?
A. You can send us a personal check through the mail, but it will slow down the process by about a week.
Q. I don't have a Paypal account. Can I still order from you online.
A. Yes. Simply use the Paypal link on the order form. You do not need a Paypal account. But they will fully handle the credit card processing. ItsMyBestFriend.com never sees or handles your credit card information.
Q. What should I do if I have questions about the ordering process?